At Creative Tops we are all about the people. We are an exciting, dynamic company to work for, always challenging and fast-paced, it’s an environment that rewards people who think beyond the confines of their everyday job role.  It’s a truly entrepreneurial company that thrives on creativity, dedication and hard work.

Kick start your Creative Tops career today! Browse through our list of current vacancies and apply by sending a covering letter and your CV to


Reports to: QA Manager
Number of direct reports: 0
Department: Product & Buying

Role Purpose: To actively contribute to the supply of good value and quality products, whilst coordinating company technical requirements, by maintaining systems and procedures to ensure product is tested in accordance with Customer, Company Standards and Legislative demands.

Key accountabilities:

  • Participate in the technical development of product working in partnership with Buyers to deliver results as a team.
  • Ensure that the team and supply base have all the relevant information to enable them to develop products within the critical path timelines including care and use instructions.
  • Conduct risk assessments where appropriate.
  •  Ensure product is developed and manufactured to the specified quality standards meeting ethical, legal and brand requirements.
  • Identify opportunities to contribute to process improvements both internally and within the supply base.
  •  Where appropriate work with external company offices (UK, HK, China) to ensure product continuity and improvement through the product development and QC processes.
  • Understand the customer through regular contacts and analysing returns figures.
  • Effective management and closure of product issues to agreed timescales.
  • Contribute to the creation of a supplier strategy and appraisal for the team for future seasons.
  • Ensure all suppliers are aware and cognisant of our sourcing policy and factory standards.
  • Follow up and support factories in clearing outstanding non-conformances.
  • Demonstrate market and competitor awareness.
  • Travel within the UK and overseas as required to support product development and issue resolution within factories or customers.
  • Work with logistics and support any packaging improvements required to reduce returns rates.
  • Maintain awareness of current legislation as regards testing and standards.
  • Support product development with user trials where appropriate.
  • Seek resolution to customer complaint enquiries investigating root cause and performing relevant testing as appropriate.
  • Support the technology and wider teams in the absence of the QA Manager.
  • Experience in similar role preferred, at least 5 years.
  • Technical experience showing responsibility for specific product areas.
  • Knowledge of factory audit standards and requirements, preferably with overseas contact.
  • Approachability and ability to build productive relationships both internally & externally.
  • Ability to work on own initiative with minimal supervision seeking advice when necessary.
  • Supportive and commercially aware with the ability to be assertive with all areas of the business when required.
  • Ability and willingness to travel within the UK and Overseas as required.


 Apply by sending a covering letter and your CV to


Reports to: Sales Office Manager
Number of direct reports: 0
Department: Independent Sales

Role Purpose: To support and assist the Field Sales team and Sales office manager in the development of new business, and maintain existing customer accounts, ensuring timely product delivery and quality levels of service.

Key Accountabilities:  
  • Assist the Field Sales Team and Sales Office Manager on a day to day basis ensuring associated administration tasks and customer orders are completed according to set deadlines and customer requirements.
  • Main point of contact for all field sales customer service issues. Investigating and resolving issues as appropriate and updating relevant parties.
  • Completion of customer orders and process through in house database.
  • Assist in the completion of sales reporting requirements as directed by the Sales Office Manager.
  • Key liaison and support for Field Sales staff and Sales Office Manager for all correspondence with the HK Office regarding pricing and Minimum Order Quantity of special orders.
  • Assist and resolve any queries received from Field Sales staff.
  • Attendance at Trade shows as directed by your manager, including set up, clear down and stand manning.
  • Assistance with Ad hoc projects as directed by your manager.
  • Provide a high level of customer service and look to make improvements wherever possible.
  • Generation of orders looking to up sell where possible.
  • Progress of ongoing actions recording and reporting as required to ensure customer order requirements and deadlines are met.
  • Completion of administration procedures as directed by the Sales Office Manager and Field Sales staff in accordance with specific customer and product requirements.
  • Day to day organisation of work load to ensure accuracy of information and product specifications to ensure timely delivery of orders placed.


  • Educated to GCSE level or above equivalent.
  • Previous office or administration experience.
  • Ability to work flexibly according to customer requirements and departmental needs.
  • Ability to be flexible and provide support to team.
  • A conscientious team player.
  • Well organised and structured approach to assigned tasks, demonstrates the ability prioritise and meet required deadlines.
  • High level of communication and interpersonal skills.
  • Customer focused approach and/or previous experience of dealing with customer enquiries
  • Well organised; gives attention to detail to deliver a high level of accuracy
  • A continuous improvement ethos.
  • A “can-do” attitude.

 Technical / Functional Skills:

  • PC and Microsoft Office literacy
  • SAP knowledge advantageous

Key Contacts: 

  • UK Operations, Marketing Team, Credit Control, Stock Planners, IT.

 Apply by sending a covering letter and your CV to